Frequently Asked Questions
Frequently Asked Questions
DO YOU ONLY OFFER DOG PORTRAITS?
No! Our skilled designers can design a portrait for any animal no matter the species or breed. Have a pet pig? No problem! We can create an amazing portrait of your dog, horse, cat, bird, and more! Try us!
I HAVE TWO DOGS; CAN I HAVE ONE PORTRAIT OF THEM BOTH?
Yes! Choose from the different options we offer, up to three pets!
CAN YOU DO A PORTRAIT OF ME AND MY DOG?
Absolutely. Same image guidelines apply.
SHOULD I TAKE THE PHOTO ON WHITE BACKGROUND?
Truth is, it does not matter, our artists will remove any background.
CAN I CHANGE MY ORDER?
You have 24 hours to request changes, you can always submit a special request by emailing us.
WHAT ARE THE DIFFERENT SIZE OPTIONS YOU OFFER?
We print onto three different sized canvas frames. All canvas frames have a gallery standard depth of 1.25" thickness. The frame sizes are:
• 8" x 10" This is a favorite for those looking to gift a portrait.
• 12" x 18" A great mid-sized canvas which looks perfect in entrance halls, living spaces, bedrooms, and of course... above your pet's bed!
• 16" x 24" Our favorite size. This size is our original offering and is our consistent top seller to pet parents worldwide.
CAN YOU ADD OR REMOVE SOMETHING FROM MY PET PHOTO?
We cannot perform major edits such as opening a closed mouth or adding accessories. However, if your pet is wearing an accessory in the original photo, we will always try to include it. The same goes for collars - we do remove collars but it's always best that you provide a photo of your pet without a collar on.
MY DOG HAS PASSED AWAY AND I DON'T HAVE GREAT PHOTOS, CAN YOU HELP?
Yes. Max& Modern is honored to create portraits in honor of passed pets. Send us what images you do have, and we will go above and beyond to memorize your best friend.
WHAT ARE THE SHIPPING TIMES AND PRICES?
Expect your artwork to be ready 2-3 days after you place your order. We'll print and ship your order within 1-2 days. US order delivery time: Expect your parcel to take 2-5 working days to arrive from the date it is shipped out. International orders: Expect your parcel to take 5-10 days to arrive from the date it is shipped out. All orders are shipped with tracking. Shipping prices are a flat fee per order: USA: $9.95 CA, AUS, UK: $9.95 Europe: $9.95 Rest of world: $17.95 Please allow a longer delivery time during seasonal shopping periods.
DO YOU SHIP WORLDWIDE?
Yes, we do.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.
WHAT IF MY ITEM ARRIVES DAMAGED?
While it's rare, occasionally your precious portrait can get damaged in shipment for reasons that are out of our control. Please contact us within 48 hours of receiving your order and we will work fast to get a replacement. Please provide photos of the damaged portrait in your email so we may help you faster.
DO YOU OFFER REFUNDS?
As your order is 100% unique and custom made just for you and your pet, we do not accept returns / refunds. If you have a problem with your order, let us know and we'll fix it for you. Remember, we offer artwork previews and unlimited revisions so you can make sure you're 100% happy with your artwork before printing!
WHAT IF I NEED TO CANCEL MY ORDER?
We begin work on each order promptly after they are placed. To cancel an order, you must email firstname.lastname@example.org within 12 hours of your order being placed and we will process a refund at our discretion. After 12 hours, it is not possible to cancel your order.